The direct answer: the Legal Division, not a counter you can navigate to
Where is it filed? With the Bureau of Immigration's Legal Division — a business owner, not a window number. The BI Citizen's Charter, 2026 first edition, lists conversions to the non-quota immigrant visas under 13(A), 13(B), 13(C), 13(E) and 13(G), plus the Permanent Resident Visa issued under MCL-07-021, all under the Legal Division. The classification given is Highly Technical, and the transaction type is G2C, government to client.
Those three letters deserve their own paragraph. G2C means this line is filed by the applicant or the applicant's representative. For contrast, the charter types the immigration-side transactions on the retirement authority's line — conversion, re-stamping of the implementing sticker, revalidation, cancellation, and cancellation with downgrading — as G2G, government to government, and its "Who may avail" entry refers to the PRA liaison officers responsible for submitting complete requirements. That segment was never something an applicant walks up to a counter to do. Different doors, which is why asking about residency venues using retirement-visa assumptions produces a wrong answer.
One more detail people mistake for an address. The only place the charter pins down a specific window position is on the retirement authority's revalidation transaction, where the first step is submitting the PRA endorsement letter with the application to the Certificate and Clearance Section, described as being at windows 23 to 25 on the ground floor of the main building, where the first action is checking for derogatory records. That is not the entrance for the immigrant visa line, and walking to that window with a residency file wastes the trip.
The conceptual boundary belongs here too, because the venue question is exactly where products get mis-sold. Philippine law has no green card. What the phrase refers to is an immigrant visa under CA 613, handled by the Legal Division. The SRRV sits with the Philippine Retirement Authority, the SIRV with the Board of Investments, and naturalisation is not immigration business at all. Four matters, four doors. See what a Philippine green card actually means and the four permanent residency routes.
Identify the division that owns your route before deciding whether to fly in for it. Ask for an itemised breakdown →
How a case moves: seven stages, and who holds it at each one
Replace "where is it filed" with "who is holding it right now" and the question becomes actionable. The charter sets out a fixed sequence for this class of Highly Technical case. Each stage has a different owner, and therefore a different person worth contacting — or not.
Stage one: the Central Receiving Unit accepts the file. What is inspected is form. Is the CGAF completed in English capital letters and signed by hand by both applicant and petitioner? Do the passport copies cover the data page, the latest entry visa and the latest arrival and departure stamps? Is the file in charter order, in a legal size 8½ by 14 inch folder, securely fastened? Is there more than 20 days of authorised stay remaining? Fail here and the case does not exist.
Stage two: forwarded to the Legal Division's visa supervisor. The file leaves the receiving counter and enters substantive review. From this moment, chasing progress at the receiving counter is addressing the wrong desk.
Stage three: a hearing officer is assigned by raffle. Note the word. Who receives your case and when is outside the filer's influence, and any claim of being able to secure a particular officer should make you step back.
Stage four: the applicant appears at the hearing at the time stated on the official receipt. The time is on the receipt, not conveyed by phone — keep the receipt and read it carefully.
Stage five: the hearing officer evaluates and drafts the visa order. Requests for additional documents mostly originate here.
Stage six: elevated through the Chief of the Legal Division. An internal review step with no public-facing counterpart.
Stage seven: the Board of Commissioners approves or denies, after which implementation and issuance follow. Only stages one and five respond to anything you do — the first through the quality of your file, the fifth through how fast you answer a request for documents. The other five sit outside your side of the process entirely, and understanding that removes a great deal of unproductive anxiety and a great many unproductive phone calls.
What can be delegated, and the one step that cannot
Filing and legwork can be delegated. The hearing cannot. This is the single item most worth planning around, and the one most often left vague in a sales conversation.
What can be delegated: filing. The charter states in its requirements that where the submission is made through an accredited liaison officer, the file must include a photocopy of that officer's BI accreditation ID card or certificate, an original Special Power of Attorney, and a photocopy of the attorney-in-fact's valid government-issued identification. Missing any of the three and the delegated filing does not stand. That incidentally answers the vetting question as well: the accreditation number is something the charter itself requires to be produced, not an extra demand invented by clients. Further criteria are in how to vet a permanent residency provider.
What cannot be delegated: the hearing. The charter provides for the applicant appearing at the time stated on the official receipt. A representative may accompany you, may review the file with you beforehand, may rehearse the likely questions — but the person in the hearing is the applicant. If somebody tells you the hearing can also be handled by proxy, that sentence alone is sufficient warning.
13(G) adds a second presence requirement. The charter states plainly that for a natural-born Filipino who naturalised abroad and is returning to reside permanently, the applicant must be inside the Philippines at the time of filing. For that route, being present is not a single hearing-day event; it begins at submission. Travel, accommodation and stay status therefore have to be planned together rather than improvised once a hearing notice arrives.
Put the two together and the conclusion is clear: this line requires you to plan being physically present in the Philippines at least twice — possibly at filing, which is mandatory on 13(G), and certainly at the hearing. Detailed budgets frequently omit both trips. How the money breaks down by route is in what permanent residency actually costs.
Provincial filing and the courts: the two claims most often mis-sold
What a provincial office can accept depends on that office's service list, not on the size of the province. A dedicated page covers this province by province — see which office handles residency filings outside Manila — so this page gives only the governing principle: provinces have no independent authority to issue immigrant visas, and whether you can file locally turns on whether the item appears on that office's service list, not on where you live. For the marriage route specifically, see where 13A is filed.
The second mis-sold claim: naturalisation is not immigration business. Judicial naturalisation runs through the courts — a different system, a different procedure, a different clock. So a package described as residency now with citizenship folded in has already collapsed two separate things into one. Residency is a status of stay; nationality is another matter entirely, and there is no automatic conversion between them. If both appear on one contract under one total, ask the provider to walk you through the two procedures separately before anything is signed.
Why are these two claims so reliably mis-sold? Because both exploit the same gap: the client asks where it is filed and hears that the provider can do it. "We can do it" is a statement about service capacity. "Where is it filed" is a statement about jurisdiction. They are not substitutes. Jurisdiction is objective — immigrant visas to the Legal Division, naturalisation to the courts, the retirement line to the retirement authority — whereas capacity is a claim you have to verify separately.
A related misconception is worth naming while we are here. Buying property confers no residence status, so "buy in this province and get residency locally" mixes a property pitch with a jurisdictional question. In the same way, no investment converts directly into status, and long-term status does not by itself permit employment — that depends on the visa category. These three deserve repeating in every conversation about venue, because the expensive mistake is rarely walking to the wrong window; it is buying the wrong product.
Why nobody can give you a number of days
No one can responsibly quote a duration, because of the four things that set it, you control exactly one. That is structural, not evasive.
Variable one: the raffle. Hearing officers are assigned by raffle; who and when are beyond a filer's influence. Variable two: hearing scheduling. The time appears on the official receipt and is set on that side. Variable three: additional documents. If something is requested after the hearing, a local document is an inconvenience, while a foreign one means running the acquisition, translation and authentication chain again — and that length depends on which country issued it and how that country works. Variable four: the Board's calendar. Approval or denial comes from the Board of Commissioners, which does not sit at an applicant's convenience. The only thing wholly within your control is the quality of the file at stage one — which happens to be the one lever that measurably reduces the other three.
One hard threshold works backwards and dictates when you must start: at fee assessment, remaining authorised stay must be no fewer than 20 days. Treat that as the origin of your schedule rather than a number you check on filing day. In practice it means your stay status has to be clean before filing is even a conversation. Cleaning up stay status itself takes time — and it is precisely the item many people assume will be resolved incidentally once residency comes through. Reverse that order and the whole line stalls.
13(G) applicants carry one more constraint: presence inside the Philippines at the time of filing. This one governs travel rather than cost. If you are abroad while documents are still being authenticated, the date you fly and the date authentication completes have to be aligned, or you end up waiting on both ends.
The point worth stating last: with a hearing and a Board in the chain, any promised number of days is a guess. Making "how fast" your primary selection criterion reliably selects for whoever is most willing to say something. Better questions are: how many times will I personally need to appear on my route, where does the re-filing risk sit, and which documents are most likely to need redoing? Only someone who has actually run the route can answer those.
A backward schedule, and what continues after approval
Build the schedule backwards rather than stacking it forwards. Reversed, much of what looks like open-ended waiting turns out to have a determinate order.
Step one: classify. Establish whether you are on 13(A), 13(E), 13(G), Section 13 or the MCL-07-021 route; get this wrong and everything after it is wasted. See how to work out which route is yours. Step two: start the slowest item first. Obtaining, translating and authenticating foreign documents is the longest segment of the whole exercise and should begin on day one, not after local paperwork is complete. Step three: fix stay status in parallel, aiming for comfortably more than 20 days of authorised stay remaining at fee assessment. Step four: assemble local documents in charter order inside a legal size 8½ by 14 inch folder. Step five: decide how you will file — in person or through an accredited liaison officer, which requires the original Special Power of Attorney and accreditation copies prepared in advance. Step six: treat the hearing as a fixed anchor and arrange travel around it rather than squeezing it into existing plans. On the quota route, add the quota itself as a planning variable; see the Section 13 quota immigrant visa.
What continues after approval? Three recurring obligations. The ACR I-Card has its own reissuance and annual requirements; see what the ACR I-Card is. Annual reporting recurs every year. Extended absence raises re-entry permit questions. And one sequencing point: 13(A) exists as Probationary, running one year, and Permanent, and these are two separate transactions — the first visa is not the finish line, so do not file it away as a completed matter.
For individual disputes, consult a practising lawyer; this article is not legal advice. If you want your own facts turned into a checklist covering the owning division, the steps requiring your presence and a backward schedule, send them to the Yixing visa and HR team.
Confirm which steps require you in person, then schedule documents and travel backwards from them. Ask for an itemised breakdown →
Frequently Asked Questions
Where do I file for Philippine permanent residency?
How long does Philippine permanent residency take?
Can I file in a provincial office instead of Manila?
Which step do I have to attend in person?
Is naturalisation handled by the Bureau of Immigration too?
What happens if my stay status is not clean before filing?
Can permanent residency be filed at windows 23 to 25 on the ground floor?
Let’s talk through your situation — free
Every company is different. Leave your details and a Chinese-speaking advisor will get back within 1 business day with practical, industry-specific guidance and a transparent quote.
Get help with Visa & HR → Free consultation
