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Broker, Agent or Sales Representative: Who Does That Person Actually Work For?

Updated 2026-09-19·6 min read·Settling In
One viewing can involve three or four people: whoever sent the listing, whoever opened the door, whoever handed over the contract, and whoever signs. They are not necessarily on the same side, and their responsibilities differ.

Four roles you will meet

Contract in front of you, and you cannot say which side handed it over? → Let Yixing map the parties before you read the clauses

  • Licensed real estate broker — a regulated professional capacity carrying corresponding responsibility; see checking a licence.
  • Salespersons working under a broker, who handle most viewings; their authority derives from the broker and firm.
  • Developer sales representatives, paid by and acting for the project.
  • Property managers, who take over after the sale; see property management services.

These distinctions are statutory rather than customary. Under the Real Estate Service Act (Republic Act No. 9646), brokers are regulated professionals, while salespersons must be accredited under a licensed broker before acting, so the two derive their responsibility from different sources.

Three clues to whom they work for

Money: the paying side is the represented side; see who pays the commission. Breadth of listings: someone who only ever presents one project usually belongs to it. Names on documents: whoever appears on the contract, receipt and authorisation tells you more than an introduction does.

All three point the same way: warmth is not position, and signature is responsibility.

Who can sign and who can only relay

Concessions on price and terms usually require authority from the seller or developer side; "I will request it" and "I approve it" are different sentences. Contract execution depends on the signing party and its authority, not on who handed you the paper. Payments depend on the named payee and an official receipt, not on who asked.

So put every material concession into the document, or at minimum obtain written confirmation. A promise that cannot be written down usually did not exist.

When one person handles both sides

Common enough, and not automatically disqualifying, but two things must be explicit: which parties pay them in this transaction, and how conflicts will be handled. Safer still is to keep an independent review channel, sending title verification and contract review to someone answerable to you; see whether to engage a lawyer.

Three opening questions

Are you the licensed broker or working under one? Which side do you represent here and who pays you? Who is the signing party on the final contract and which account receives payment?

The full selection criteria are in how to choose a property agent, and for new projects add verifying the licence to sell.

Yixing (SEC CS202009551 · BI CA-202624381-1) states its own role and scope before starting, so you know who is responsible at each step.

Frequently Asked Questions

What is the difference between a broker and an agent in the Philippines?
Real estate brokerage is a regulated professional capacity, and a licensed broker may lawfully practise and carries corresponding responsibility. Much of the day-to-day viewing and communication is handled by salespersons working under a broker, whose authority derives from that broker and firm. Separately there are developer sales representatives acting for a project, and property managers who take over after the sale.
How can I tell whom someone works for?
Three clues: which side pays them, how broad a range of listings they can show, and whose name appears on contracts and receipts. Anyone who only ever presents a single project generally belongs to it, while someone willing to compare across projects and to tell you one does not suit you is more plausibly working on your side.
Is a discount promised at a viewing binding?
Only if the person has authority and the concession is documented. Price and term concessions usually need authorisation from the seller or developer side, and there is a real difference between requesting and approving. Ask for the concession to be written into the contract or confirmed in writing; a promise that cannot be written down usually did not exist.
Can one person act for both buyer and seller?
It happens and is not automatically unworkable, but two points must be explicit: which parties are paying them in this transaction, and how conflicts of interest will be handled. It is safer to keep an independent review channel so that title verification and contract review sit with someone answerable to you rather than with the person closing the deal.
What should I ask at first contact?
Three questions: are you the licensed broker or working under one; which side do you represent here and who pays you; and who is the signing party on the final contract with which account receiving payment. Once those are answered the relationships are clear, and it becomes much easier to judge which statements need written confirmation.
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